Privacy Policy

This Privacy Policy explains how Mentorque ("Mentorque", "we") collects, uses, shares and protects your information when you use our app and website (the "Service"). We take your privacy seriously and comply with Brazil's General Data Protection Law (LGPD) and applicable data protection rules.

By using the Service, you agree to the practices described here. If you disagree, please do not use the Service.

Quick summary

• You can use the app as a guest, without an account — your data stays on your device.
• If you create an account, we securely sync your data so you can access it from other devices.
• We do not sell your data and use no third-party advertising trackers.
• You can request deletion of your account and data at any time.

1. Data controller

Mentorque is the controller of your personal data. For any privacy matter or to exercise your rights, contact our Data Protection Officer at contato@mentorque.com.br.

2. Data we collect

Data you provide

• Account: name (optional) and email when you sign up or sign in with Google/Apple.
• Social sign-in: when using Google or Apple, we receive your email, name and a provider account identifier.
• Your garage: make, model, year, nickname, mileage and service history of the vehicles you add.
• Moment photos: images you optionally add to your achievements/experiences.
• Preferences: language, units, notifications and the state/region you enter.
• Support messages: content you send via "Talk to us" and your reply email.
• AI (Biela) prompts: the text you type when using the assistant.

Data collected automatically

• Device identifier: a local ID generated on your device, used to trace support requests.
• Technical and usage data: basic operational data, error logs and interactions, for security and improvement.

What we do NOT collect

• We do not collect your precise (GPS) location. "Location" is only the state/region you type.
• We do not collect payment data in the app.
• We do not collect sensitive personal data.

3. How we use your data

• Operate the app: keep your garage, history, services and achievements.
• Sync your data across devices when you have an account.
• Send transactional emails (account confirmation, password reset, support replies).
• Generate Biela assistant responses to your prompts.
• Ensure security, prevent fraud and troubleshoot.
• Improve the Service and build new features.

4. Legal bases

• Performance of a contract — to provide the features you request.
• Consent — e.g., when you create an account or submit a photo/message.
• Legitimate interests — security, fraud prevention and improvement.
• Legal obligations, where applicable.

5. Sharing and processors

We do not sell your data. We share information only with providers that help us run the Service, under confidentiality and security obligations:

• Supabase — authentication and database (your account and garage).
• Vercel — app and website hosting.
• Resend — transactional email delivery.
• Google and Apple — when you choose to sign in with those accounts.
• OpenAI and Anthropic — process the prompts you send to the Biela assistant to generate responses. Do not send confidential information you don't want processed by these providers.

We may also disclose data where required by law or valid legal process.

6. International data transfers

Some providers are located outside Brazil (e.g., in the United States). By using the Service, your data may be transferred and processed in those countries, always with appropriate safeguards.

7. Retention and storage

• Account data is kept while your account exists.
• Guest data stays only on your device (local storage) until you clear it.
• After account deletion, we remove or anonymize your data within a reasonable period, except where law requires retention.

8. Your rights

You may request to access, correct, delete, export or restrict your data, and withdraw consent. To exercise any right, use "Talk to us" in the app or email contato@mentorque.com.br.

9. How to delete your account and data

• In the app: in Profile, use "Reset prototype" to erase device data.
• By request: email contato@mentorque.com.br with the subject "Delete my account". We will confirm and remove your account and associated data, typically within 30 days.

10. Security

We use technical and organizational measures to protect your data, including encryption in transit and access controls. No system is 100% secure, but we work continuously to protect your information.

11. Children

The Service is not directed to children under 13, and we do not knowingly collect their data. If you believe a child provided us data, contact us so we can remove it.

12. Local storage and cookies

We use local storage to keep the app working (your session, garage and preferences). We do not use advertising cookies or third-party ad trackers.

13. Changes to this policy

We may update this Policy from time to time. When there are material changes, we will update the date above and, where appropriate, notify you in the app.

14. Contact

Questions about privacy or this Policy? Contact our Data Protection Officer: contato@mentorque.com.br.